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Samsung claim guide
How to File a Samsung Warranty Claim (Step by Step)
Something wrong with your Samsung product? Here's exactly how to file a warranty claim — what you'll need, who to contact, and how to get it resolved fast.
What your Samsung warranty covers
Coverage isn't one flat number — different parts are covered for different lengths. Here's the breakdown:
| Component | How long | Covers |
|---|---|---|
| Whole appliance (parts & labor) | 1 year | Parts & labor |
| Refrigerator sealed system | 5 years | Parts & labor |
| Digital inverter compressor | 10 years | Parts only |
| Washer/dryer digital inverter motor | 10 years | Parts only |
Before you file: gather these
- Proof of purchase — your receipt or order confirmation showing the purchase date (coverage is measured from it). Lost the receipt?
- Model and serial number — usually on a label on the product (inside the door, on the back, or on the base plate).
- A description of the problem — what failed, when it started, and any troubleshooting you've tried.
- Photos or video of the defect, if visible — helpful evidence and shows it isn't accidental damage.
How to file a Samsung warranty claim, step by step
Contact Samsung through an official channel
Use the support number or claim form on Samsung's official site — not a third-party seller — so your claim is on record with the manufacturer. Start at the official Samsung warranty/support page.
Give them your model, serial, and purchase date
Have these ready — it's the first thing they'll ask, and it lets them confirm your coverage immediately.
Describe the problem clearly
Explain the defect and that you believe it's covered under the Samsung warranty. Reference the specific coverage (e.g. the sealed-system or motor coverage above) if it applies.
Get everything in writing
Save your case/reference number, the rep's name, and a summary of what was agreed. This paper trail is what resolves disputes if anything stalls.
If it's denied, push back
A denial isn't final — see our guide on what to do if your claim is denied.
Don't lose track of your Samsung coverage
The most common reason people miss a valid claim is simply forgetting when coverage ends. Add your Samsung product to the free WarrantyWise tracker and we'll email you before it expires — so you can still file while it's covered.